Privacy Policy

Privacy Policy – Epic Tours
Last updated: 30/10/2025
1. Introduction
Epic Tours (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. 
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://epictoursofficial.com or use our services.
By using this website, you agree to the terms described below.
2. Data Controller
Epic Tours 
📧 Email: info@epictoursofficial.com 
📞 Phone: +34 675 438 293
Epic Tours operates from the Canary Islands, Spain.

3. Data We Collect

We collect and process the following personal data:
Contact details such as name, email address, and phone number (for inquiries or bookings).
Booking information, including travel dates, group size, and preferences.
Payment details, handled securely through third-party payment processors (we do not store credit card numbers).
Website usage data, including IP address, browser type, and navigation information via cookies or analytics tools.

4. How We Use Your Data

Your data may be used to:

Manage bookings, inquiries, and communication.
Process secure payments.
Send confirmations or service-related updates.
Improve our services and website experience.
Send marketing communications (only with your consent).
Fulfill legal and regulatory obligations under Spanish and EU law.

5. Legal Basis for Processing

We process your data under the following legal bases:

Performance of a contract (for bookings and services).
Consent (for optional marketing or cookies).
Legal obligation (for accounting, taxation, or compliance).
Legitimate interest (to improve services and ensure security).

6. Data Sharing

We only share personal data when necessary:

With service providers (e.g., guides, hotels, transport companies) directly involved in your booking.
With payment gateways for secure transactions.
With authorities when required by law.

All partners comply with GDPR and process your data securely.

7. International Transfers

If data is transferred outside the EU/EEA, we ensure equivalent protection using Standard Contractual Clauses (SCCs) or other safeguards approved by the European Commission.

8. Data Retention

Personal data is retained only as long as necessary to fulfill contractual or legal obligations:

Booking and client data: up to 5 years for tax and accounting compliance.
Marketing data: until you withdraw consent.
Analytics data: anonymized after use.

After these periods, data is securely deleted or anonymized.
9. Your Rights
You may exercise the following rights at any time:

Access your personal data.
Rectify incorrect or incomplete data.
Erase your data (“right to be forgotten”).
Restrict or object to processing.
Withdraw consent for marketing or cookies.
Request data portability.

To exercise any right, contact us at info@epictoursofficial.com. 
If you believe your rights are violated, you can file a complaint with the Agencia Española de Protección de Datos (AEPD): www.aepd.es.
10. Data Security
We apply appropriate technical and organizational measures to protect your information, including:

Secure SSL encryption on our website.
Limited and controlled data access.
Regular security monitoring and backups.

11. Cookies and Analytics

We use cookies to improve functionality, analyze traffic, and personalize content. 
You can manage or disable cookies anytime via your browser or our cookie banner. 
More details are provided in our Cookie Policy.
12. Third-Party Links
Our website may contain links to third-party sites or services (e.g., payment gateways, social media). 
Epic Tours is not responsible for their privacy practices. Please review their privacy policies before submitting data.
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. 
The revised version will be published on this page with a new “Last Updated” date.
14. Contact Us
For privacy-related inquiries, contact: 
📧 info@epictoursofficial.com 
📞 +34 675 438 293

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Testimonials

What our Happy Clients Say!

Our experience with Sergiu in Gran Canaria was unforgettable! He took us beyond the typical tourist spots to hidden gems we’d never have found on our own. His deep knowledge of the island’s history, culture, and nature made every moment meaningful. It felt like exploring with a friend who truly loves his home.

- Emma & James, United Kingdom

I’ve travelled a lot, but Sergiu’s tours are something special. You can feel his passion in the way he talks about the Canary Islands — the culture, the food, the nature. He knows every corner, and he makes you fall in love with the islands too.”

- Isabella R, Italy

From the moment we met Sergiu, we knew we were in good hands. He made our multi-day adventure across the Canary Islands completely stress-free — everything was taken care of. His sense of humor, local insights, and professionalism made the experience exceptional.”

- Jonathan P, USA

If you’re visiting Gran Canaria or Madeira, don’t miss a chance to explore with Sergiu. Every moment felt genuine — no crowds, no rush, just pure connection with the islands. Easily the best guide we’ve ever had.”

- Mia K, Netherlands

I joined one of Sergiu’s small group tours in Gran Canaria and I was amazed how much I learned in one day. He’s super friendly, very knowledgeable, and knows all the best viewpoints. It never felt like a ‘tour’ — more like a road trip with someone who really knows the island.

- Lena S, Germany

Sergiu is one of those guides who truly cares about your experience. He noticed we loved nature, so he adjusted the route and included a short forest walk that wasn’t even part of the plan. It felt so personal. Everything from start to finish was smooth and relaxed.

- Clara G, Portugal

View All Reviews